Change days or times
Move your cleaning nights or your cleaning window, for good or for a season.
For current clients
Service requests for current clients.
Change a schedule, add a clean, update access or give notice. We confirm in writing.
Or email hello@gentletouchcleaningva.com · call (540) 505-1295
What you can ask for
Most changes take one message.
Skip a night
Closures, holidays, inventory counts, a renovation or an event in the space.
Add an extra clean
Before a board meeting, an inspection or a client visit, or after an event.
Change the scope
Add or drop a task, a room or a floor. You get a revised written scope before anything changes.
Supplies running low
Paper, soap or liners running short, or a dispenser that's broken or needs replacing.
Update keys or access
New keys or fobs, a changed alarm, or new building rules. Codes by phone or in person only.
Pause or end service
Give notice by this form, email or text. No phone call required, and no reason needed.
Something missed?
Use the Re-clean Promise: tell us within 24 hours and we come back to fix it.
Send a request
Tell us what you need.
We reply within 2 business hours, and every change is confirmed in writing. One request per form is easiest to track.
Changing tonight's clean? Text or call as well, so the crew hears about it in time.
Rather text or email?
- Text (540) 505-1295Your company name and what you need.
- Email hello@gentletouchcleaningva.comCopy anyone who should see the confirmation.
- Call (540) 505-1295Office Mon–Fri 8am–6pm
Please share codes in person or by phone, never in a web form.
Received.
We reply within 2 business hours, and we'll confirm the change in writing. If it affects tonight's clean, a quick text or call as well makes sure the crew hears in time.
Pausing or ending service
Ending service is as easy as starting it.
Give 30 days' notice by this form, by email or by text. No phone call required. We confirm by email the same business day.
However you signed up, you can end service the same way, or any way on this page. You don't need to give a reason, and nobody will call to talk you out of it.
- When notice starts30 days from the day your message reaches us, even if it arrives after hours or on a weekend.
- Pausing insteadClosed for a renovation, a season or a move? Tell us the dates and we'll hold your regular schedule for when you reopen. [confirm how long a paused schedule is held]
- A record you can keepEvery pause, schedule change and notice is confirmed by email.
- Your price is in writingNothing changes without written notice at least 30 days ahead, and you can end service instead.
- Keys and alarm accessAfter your last clean we return every key within 7 days and ask you to delete our alarm user codes, so your access list stays tidy.