Size and layout
Square footage matters, and so does the layout: an open floor plan cleans differently from a run of private offices and long hallways.
Pricing
How our quotes work.
We don't publish a price list, because two offices the same size can need very different cleaning. Here's what shapes your quote and what you get in writing.
Why we walk your space first
A price you can rely on starts with seeing the space.
A number given over the phone is a guess. Two suites of the same size can have one restroom or six, carpet or tile, a busy waiting room or a quiet back office, a nightly visit or a weekly one. We'd rather see it than guess at it.
Low guesses lead to cut corners later. A quote that's too thin gets made up somewhere, usually in skipped tasks and rushed visits a few months in. That's the slow slide most people mean when they say their last cleaning company stopped trying.
So we price to the walkthrough, not to win the bid. You get one price for a written scope, and we hold ourselves to that scope every visit. The walkthrough is free, and there's no obligation.
What shapes your quote
Eight things we look at on every walkthrough.
Square footage is only the start. These are the questions that decide how long a visit really takes, and what it needs.
Restrooms and breakrooms
They take the most care on every visit, so how many you have can matter as much as the size of the space.
How often and when
Nightly, a few times a week or weekly, and whether we clean after close, before you open or on weekends.
Floor types
Carpet, VCT, luxury vinyl, tile, sealed concrete, wood and rubber each need different care, and some need periodic floor work.
Foot traffic and occupancy
A full waiting room or a busy gym floor needs more each visit than a quiet suite with a handful of staff.
Special areas
Exam rooms, locker rooms and showers, nurseries, elevators and glass storefronts each add specific tasks to the checklist.
Supplies
Whether you stock paper towels, toilet paper, soap and liners and we restock them, or we supply them. Your proposal names which. [confirm whether Gentle Touch supplies paper, soap and liners]
Access and security
Keys, fobs, keypads and alarms, building rules on hours, and areas that stay locked or need an escort.
For post-construction
Construction cleanup is quoted per phase, so the questions change. We look at:
- The phase: rough, final or touch-up
- The finished size of the space
- The dust load, and how many trades are still on site
- Glass, protective film, labels and overspray
- Finishes and floor types, cleaned to each maker's guide
- Schedule limits: inspection dates, nights or weekends
Every space is different, so every quote is custom. Walkthroughs are free, with no obligation.
In writing
What your written proposal includes.
Your written scope and quote follow within 2 business days of the walkthrough. It's the document you'll hold us to, so it spells everything out.
- A scope checklist for your space, by frequency: each visit, weekly, monthly and quarterly
- Your cleaning window: the days and hours we'll be there
- The supplies plan: you stock and we restock, we supply, or a mix we agree on
- The access and lock-up plan: keys or fobs, the alarm, and the lock-up checklist
- Your quality-walk schedule
- One price for that written scope
- Agreement terms: Month-to-month service, with 30 days' notice to end it [confirm]
- Payment terms: Net 15
Proposal outline
- Scope by frequency
- Cleaning window
- Supplies plan
- Access and lock-up
- Quality walks
- Your price, in writing
- Terms and notice
No surprises
How your price stays predictable.
Once you accept a proposal, the price is in writing, and any change is agreed before it happens.
- Your price is in writing.Nothing changes without written notice at least 30 days ahead, and you can end service instead.
- Extras are quoted in writing first.Floor care, carpet extraction, a post-event clean: you see the quote and say yes before we do the work. No surprise charges.
- Scope changes are agreed in writing before they start.Adding a suite, a day or a task? We update the scope and quote together first. Requests go through service requests.
- No early-termination charge. [confirm]End service any time with 30 days' notice by email, text or our online form. No phone call required.
Good to know
Billing, bids and nonprofits.
Billing
Invoices monthly for recurring service, and on completion for post-construction work and extra visits, on Net 15 terms. Pay online, by bank transfer (ACH) or by check. [confirm invoicing cadence]
Post-construction bids
Priced per phase after we review plans or walk the site, so you book only the phases you need. COI and W-9 come with the bid on request.
Churches and nonprofits
Your proposal shows the total cost, including every required charge, before you sign, so it's ready for your board or finance committee.
Need a certificate of insurance or a W-9 first? Request them here.
Can you give us a ballpark over the phone?
We'd rather not guess. The walkthrough is free, and you get a written quote you can rely on, usually within 2 business days of the walk.
Is the walkthrough really free?
Yes, with no obligation. We walk the space with you, answer your questions and send a written scope and quote. If it isn't right for you, that's the end of it.
Is the price based only on size?
No. Restrooms, frequency, floors and timing often matter more than square footage. That's why we look at all of them before we quote. See what shapes a quote.
Can we get a quote for next year's budget?
Yes. We can quote without a start date. Tell us when you're planning for, and we'll walk the space whenever it suits you.
How quickly do we get the written quote?
Within 2 business days of the walkthrough. Post-construction bids that need a plan review can take a little longer, and we'll tell you when to expect it.
What if our needs change after we start?
Tell us. We update the written scope and quote together before anything changes, and nothing new is added without your written OK.
Ready when you are
Let's walk your space.
Tell us a little about it and we'll set up a free walkthrough. Your written scope and quote follow within 2 business days. We reply within 2 business hours.
Or call (540) 505-1295 · Office Mon–Fri 8am–6pm