After every clinic day
Nightly
For full-time practices. The waiting room, restrooms and exam-room floors are reset before the first patient of the morning.
Medical & dental officesRoanoke Valley
Medical and dental office cleaning, after your last patient.
Waiting rooms, restrooms and staff areas cleaned to a written plan that says exactly what we do and what your team keeps doing, with color-coded cloths and careful habits around patient information.
Or call (540) 505-1295 · Office Mon–Fri 8am–6pm
Our scope in a practice
Non-clinical areas, after hours.
We clean
- Waiting rooms and the cleared front desk
- Restrooms cleaned, disinfected and restocked
- Offices, hallways and the staff breakroom
- Exam-room and operatory floors, sinks, door hardware and switches, after your team's clinical cleaning
Your clinical team keeps
- Clinical contact surfaces, exam tables and dental chairs
- Sharps, red bags and spills
- Free walkthrough, written scope
- We reply within 2 business hours
- Missed something? We come back free
- 30 days' notice to end service
- [Insurance: general-liability carrier; limits go on the COI only]
- COI and W-9, usually the same business day
Who it's for
Outpatient practices that want the cleaning off their plate.
Written for practice managers and office administrators: the people who hear about it when the waiting room looks tired or a restroom runs out of soap mid-morning. Your clinical team has enough to do between patients, and the after-hours cleaning shouldn't be part of it.
- Primary care and family medicine offices
- Dental and orthodontic offices
- Specialty offices such as dermatology, optometry and allergy
- Physical therapy and chiropractic clinics
- Counseling and behavioral health offices
- Practice suites in medical office buildings
Not a fit: operating rooms, surgical suites, labs or inpatient areas.
A clear line
Who cleans what.
Cleaning in a practice goes wrong when nobody is sure where the cleaner's job ends and the clinical team's begins. This table draws the line, and your written scope repeats it for your practice, room by room.
| Area | Your clinical team | Gentle Touch, after hours |
|---|---|---|
| Exam rooms and operatories | Clinical contact surfaces and equipment, exam tables and dental chairs, barriers and between-patient disinfection | Floors, sinks, door hardware, light switches and regular trash, after your team finishes its clinical cleaning |
| Waiting room and front desk | Clearing the check-in counter, and anything with patient information on it | Seat arms, hard seating, side tables, the cleared check-in counter, check-in and entry glass, door hardware |
| Restrooms, offices and staff areas | Clearing any desk or counter you'd like wiped | Restrooms fully cleaned, disinfected and restocked; breakroom, offices and hallways; regular trash and recycling |
| Waste | Sharps containers, red-bag and regulated medical waste | Regular trash and recycling only |
| Labs and specimen areas | Specimen refrigerators, labs, clinical instruments and their reprocessing | Not part of our scope |
| Spills and exposures | Blood or body-fluid spills, following your exposure control plan | We stop, leave it untouched and tell you that night |
Our stop rule. If we find blood, a sharp or red-bag waste, we stop, leave it untouched and tell you that night. We clean non-clinical areas and housekeeping surfaces only; clinical surfaces stay with your trained team, so your infection-control plan stays in your hands.
The scope
What we clean, visit by visit.
Our standard scope for a practice. At your walkthrough we fit it to your rooms and your schedule, and your proposal lists every task with how often it happens.
- Waiting room: disinfect seat arms, hard seating, side tables and the check-in counter (areas staff have cleared)
- Disinfect door handles, push plates, light switches, railings and elevator buttons
- Clean check-in glass and entry glass
- Restrooms: full clean and disinfect, restock, mop
- Staff breakroom: counters, tables, sink, microwave, appliance fronts
- Offices and hallways: dust cleared surfaces; empty regular trash and recycling
- Exam rooms and operatories, after staff finish their clinical cleaning: floors, sinks, door hardware, light switches, regular trash only
- Vacuum carpet; damp-mop hard floors with separate mop heads for restrooms and patient areas
- Color-coded microfiber throughout
- Lock-up checklist
- Baseboards in patient areas
- Reachable vents
- Spot-clean walls in waiting rooms and halls
- Interior glass
- Chair bases and legs
- High dusting within step-ladder reach
- Light fixtures
- Doors and frames
- Vacuum upholstered waiting-room seating
Quarterly, or on the schedule your proposal sets.
- Floor scrub and recoat (on request; confirmed at your walkthrough)
- Carpet extraction in waiting and office areas (on request; confirmed at your walkthrough)
Frequency
How often we come.
Recurring janitorial service for a practice follows the clinic schedule, and patient areas usually need attention after every clinic day. We'll suggest a frequency at your walkthrough based on your schedule, restrooms and patient volume, and you can change it later in writing.
Two or three set nights
Several nights a week
For practices with shorter weeks or lighter days. Patient areas and restrooms every visit, with weekly tasks rotated across your nights.
Part-time or satellite offices
Weekly
For offices that see patients a day or two a week. A thorough visit after your clinic day, with deeper tasks rotated through the month.
During clinic hours
Day porter, on request
Restroom checks, restocking and waiting-room touch-ups while you're open, outside clinical areas. [Confirm whether day-porter service is offered, and for which hours]
How we work in a practice
Careful habits, the same way every night.
Patients judge a practice by what they can see: the waiting room, the restroom, the glass at check-in. We clean those first and most carefully, with tools and methods that keep restroom cloths and mops away from patient areas.
These habits come from the Gentle Touch Standard we use in every building, tightened for a practice.
Working with us
- A free walkthrough and a written scopeWe walk the practice with you, then send a written scope and quote within 2 business days, with the who-cleans-what line drawn for your rooms.
- A consistent crew[Confirm: the same assigned crew each visit, and we tell you before it changes]
- Quality walks and spot checks[Owner's first name] walks the practice with you after your first week, then monthly, and sends a short written note after each walk. Between walks, a supervisor checks the work against your checklist. [Confirm supervisor inspections and how often]
- Supplies your wayYou supply and we restock, we supply paper, soap and liners, or we flag low stock for you to reorder. Your proposal names one. [confirm whether Gentle Touch supplies paper, soap and liners]
- Changes and misses, handled quicklyAsk for an extra clean or a scope change through a service request. Missed something on your checklist? Tell us within 24 hours and we'll come back and fix it within 1 business day, at no charge.
Cleaning methods
- The waiting room comes firstSeat arms, hard seating, side tables, the check-in counter and the glass get attention every visit, and upholstered seating is vacuumed monthly.
- Color-coded microfiber, separate restroom toolsRestroom cloths never reach a waiting-room surface. [Confirm the color legend, e.g. red for toilets and urinals, yellow for restroom sinks, green for breakrooms, blue for everything else]
- Clean first, then disinfectHigh to low, patient areas before restrooms, with fresh cloths rather than cloths dipped back into the bucket.
- Touchpoints, with the full contact timeDoor handles, push plates, switches, railings, seat arms and the check-in counter are disinfected with each product used according to its label, including how long the surface has to stay wet. [Confirm product names]
- Your disinfectant, if you preferIf your infection-control plan names a product, we'll use yours, so the whole practice is cleaned the same way.
- Separate mop headsOne set for restrooms, another for patient areas, never swapped.
- Gloves on for every task[Confirm PPE habits]
- Training before the first night[Confirm the training every cleaner completes before working in a practice (for example, annual bloodborne-pathogens training and the hepatitis B vaccine offer), and keep this line only if it's true]
Privacy & access
Patient information stays private.
We're in your practice after hours, around schedules, charts and screens. These habits don't change from one practice to the next.
- We don't read, move, photograph or throw away papers.
- We don't touch screens, printers or fax trays.
- We don't shred.
- Records rooms stay locked; we leave every door as we found it.
- We'll sign your confidentiality agreement. [Confirm, and whether you also have your own agreement to offer]
Cleaning crews that only see information incidentally generally aren't HIPAA business associates, but we keep these habits anyway. HHS guidance on incidental contact.
Keys, alarm and lock-up
- Keys, fobs and badges signed out on a key log. Tags carry a code, never your practice's name or address.
- Individual alarm user codes, so your system shows when we arrive and leave, and you can remove ours any time. [Confirm the alarm-code policy]
- A lock-up checklist every visit: doors, lights and alarm, with records rooms left locked.
- Codes exchanged in person or by phone after you sign. Please never put a code in a web form, an email or a text.
Paperwork, before the first night
- Insurance
- [Insurance: general-liability carrier; limits go on the COI only]
- Workers' compensation
- [Workers' compensation: carrier, or remove]
- Background checks
- [Background checks: vendor and scope, or remove]
- Business license
- [Business license: City of Roanoke BPOL number]
Certificate of insurance and W-9 on request, usually the same business day. Need them first? Request them here.
How quotes work
What shapes your quote.
We quote the scope for your practice as a whole. These are the things we look at on your walkthrough.
Exam rooms or operatories
How many there are, and what your team clears before we arrive.
Restrooms
Patient and staff restrooms, and how heavily each one is used.
Waiting-room size
Seating, glass and the traffic it sees on a full day.
Offices and staff areas
Private offices, hallways, the breakroom and any shared workrooms.
Floor types
Sheet vinyl, VCT, LVT, tile or carpet, plus any periodic floor care.
Your cleaning window
When your last patient leaves, and how often you need us.
Supplies
Whether you stock paper, soap and liners, and whose disinfectant we use.
Access and alarm
Keys, alarm codes, records rooms and any after-hours building rules.
Every space is different, so every quote is custom. Walkthroughs are free, with no obligation.
Your written scope and quote follow within 2 business days of the walkthrough. Your price is in writing, and nothing is added without your written OK.
How our quotes workScope limits
What we don't do in a practice.
These stay with your clinical team or a specialist. Saying so plainly is part of keeping everyone safe.
Not part of medical and dental office cleaning
- Sharps containers
- Red-bag or regulated medical waste
- Specimen refrigerators and labs
- Clinical equipment, and cleaning or reprocessing clinical instruments
- Exam tables and dental chairs
- Blood or body-fluid spill cleanup
- Sterilization
Not something we do anywhere
- Biohazard, trauma or blood-spill cleanup
- Mold, lead or asbestos remediation
- Pest control
- Kitchen hood and exhaust-duct cleaning
- HVAC duct cleaning
- Exterior windows above ground level, or any lift or rope work
- Junk, furniture or debris hauling
- Snow removal
What do you clean, and what does our staff clean?
We take the non-clinical areas and housekeeping surfaces, after hours. Your team keeps everything clinical: contact surfaces, equipment, exam tables and dental chairs, sharps, red bags and spills. The who-cleans-what table shows the line area by area, and your written scope spells it out for your practice.
Do you clean exam rooms and operatories?
The housekeeping parts, yes: floors, sinks, door hardware, light switches and regular trash, after your team has finished its clinical cleaning for the day. Exam tables, dental chairs, clinical equipment and the surfaces around them stay with your staff.
Do you handle sharps or medical waste?
No. We empty regular trash and recycling only. Sharps containers, red bags and regulated medical waste stay with your practice and your medical-waste hauler. If we find a sharp in regular trash, we stop, leave it and tell you that night.
Can you use our disinfectant?
Yes. If your infection-control plan names a product, we'll use yours and follow its label, including contact time, so the whole practice is cleaned the same way. Otherwise we use our own products according to their labels, and safety data sheets are available on request. [Confirm product names and an SDS binder for each practice]
Will you sign a confidentiality agreement?
[Confirm: yes, we'll sign your confidentiality agreement, or provide ours]. Either way, the privacy habits above apply in every practice we clean.
Do you touch charts or computers?
No. We don't read, move or throw away papers, and we don't touch screens, keyboards, printers or fax trays. Records rooms stay locked, and every door is left the way we found it.
What happens if you find blood or a spill?
We stop, leave it untouched and tell you that night. Blood and body-fluid spills are handled by your trained staff under your exposure control plan. That work isn't for a cleaning crew.
Can you clean between sessions or at lunch?
We usually clean after hours, once the last patient has left. Tell us if your schedule needs something else and we'll talk it through at the walkthrough.
Related
More for practices and their buildings.
Office cleaning
For your business office, billing suite or any professional space that isn't patient-facing.
Vendor paperwork
Certificates of insurance, W-9s and vendor setup for your practice administrator or accounts-payable team.
Medical and dental office cleaning across the Roanoke Valley, including practices near the Riverside Circle medical area in Roanoke and along Electric Road in Salem. See every area we serve.
Ready when you are
Let's walk your space.
Tell us a little about it and we'll set up a free walkthrough. Your written scope and quote follow within 2 business days. We reply within 2 business hours.
Or call (540) 505-1295 · Office Mon–Fri 8am–6pm