Text message terms

At a glance

What we send

Gentle Touch Cleaning has two separate texting programs. You can be in one, both or neither.

1. Service messages

• Quotes and walkthroughs: replies to your request, setting up and reminding you about your free walkthrough, and letting you know when your written scope and quote are in your email.
• Service notices: confirmations of schedule changes, closures and extra visits, and a heads-up if weather or an emergency moves a visit.
• Arrival and lock-up texts, only if you ask for them.
• Follow-ups: re-clean requests, issues you've reported, low supplies, damage notices, and phase updates for construction projects.
• Job applications: if you apply to work with us and check the text box on the application, updates about your application and interview times. Applicants never get news texts.

How many you get depends on your requests and your schedule.

2. News (optional)

Occasional news from Gentle Touch Cleaning, such as open dates for floor projects, seasonal reminders and new service areas. Up to 4 texts a month, and only if you've checked the separate news box. Every news text starts with "Gentle Touch Cleaning:" and ends with "Reply STOP to opt out".

How you join

• On our website: check the text box beside the phone number on any of our forms. The boxes are never pre-checked and never required. News texts have their own, separate box.
• By texting us first: if you text (540) 505-1295, we'll reply to you there.
• By asking us: tell us at your walkthrough, by phone or by email that you'd like texts, and we'll note when you asked.

Agreeing to texts is never a condition of getting a quote, a walkthrough or service. When you join a program through our website, your first text confirms what you signed up for and how to stop.

Work phones and shared lines

• A mobile number gets the same care whether it's personal or company-issued. We text it only with consent.
• Each number is its own subscription. If you reply STOP, it stops texts to your number only. Colleagues who've signed up keep getting theirs.
• If you leave your organization or hand off your role, tell us and we'll stop texting your number about that account and update the contact.
• We send service messages only to the contacts named for your account, and never put door or alarm codes in a text.

Stopping texts

• Reply STOP to any text. END, QUIT, UNSUBSCRIBE, CANCEL, REVOKE and OPT OUT work too, and so does plain English, like "please stop texting me". You can also tell us by phone or email.
• You'll get one text confirming you're unsubscribed. After that, we won't text you again unless you rejoin.
• Opting out stops all our texts to that number, service messages and news alike. We'll reach you about your service by phone or email instead.
• Want news to stop but keep service texts? Call, email, or text something like "no more news, please", and we'll turn off just the news.
• We keep your opt-out on file for at least 10 years, so a mistake never undoes it.

Getting help

Reply HELP to any text, call or text (540) 505-1295, or email hello@gentletouchcleaningva.com. Office Mon–Fri 8am–6pm. To rejoin after opting out, reply START.

Reminders and replies

Our reminders ask you to reply C to confirm or R to reschedule. We never ask you to reply "CANCEL", because "cancel" is also a word that stops texts.

If you do reply CANCEL (or STOP) to a reminder, we'll treat it as a request to stop all texts, and we'll follow up about the walkthrough or visit itself by phone or email. To skip a visit or change your service, use our service request form, or see our scheduling policy. Ending ongoing service is covered in our service terms.

When we text

News texts go out only between 8 a.m. and 9 p.m., your local time, as Virginia's Telephone Privacy Protection Act requires. Service texts follow your schedule: we avoid late-evening texts, but if you've asked for lock-up texts after an evening clean, they arrive when we lock up.

Sample messages

Our texts are plain text, with no links to unfamiliar sites and no requests for payment details or codes.

• WelcomeGentle Touch Cleaning: Thanks for your request. You'll get texts about your quote, walkthrough and service. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
• Walkthrough reminderGentle Touch Cleaning: Reminder, your free walkthrough is Tue 10/13 at 10am. Reply C to confirm or R to reschedule. Reply STOP to opt out.
• Schedule changeGentle Touch Cleaning: Got it. We'll skip Thu 11/26 and Fri 11/27 for the holiday and be back Mon 11/30. Reply STOP to opt out.
• Lock-up (if you ask for it)Gentle Touch Cleaning: All done for tonight. Doors locked, lights off, alarm set at 9:42pm. Anything we missed? Reply here within 24 hours.
• NewsGentle Touch Cleaning: We have open dates in January for floor projects. Reply INFO and we'll set up a walkthrough. Reply STOP to opt out.
• Stop confirmationGentle Touch Cleaning: You're unsubscribed and won't get more texts from us. Reply START to rejoin.

Your privacy

Mobile numbers and SMS consent are never shared with third parties for their marketing. The phone provider that carries our texts uses your number only to deliver our messages and your replies. Everything else about how we handle your information is in our privacy policy.

We will never ask for your card number, passwords or alarm codes by text. Texts claiming to be from us that come from any number other than (540) 505-1295 aren't from us.

The fine print

• Carriers are not liable for delayed or undelivered messages.
• You must be the account holder or an authorized user of the mobile number you give us, and 18 or older. If you give us a company-issued mobile, you confirm you're allowed to receive texts on it.
• If you change or give up your number, please tell us, so your texts don't go to someone else.
• If we change these terms, we'll post the new version here with a new date. For material changes to what we send you, we'll let you know by text.