Capabilities statement
Gentle Touch Cleaning
Commercial cleaning and post-construction cleanup in the Roanoke Valley, Virginia
Core services
- Offices and professional suitesAfter-hours recurring cleaning to a written checklist by frequency.
- Medical and dental officesWaiting rooms, restrooms, staff areas and halls, with a written who-cleans-what plan for clinical areas.
- Retail, churches, gyms and studiosBefore opening or after close; sanctuaries and fellowship halls; equipment, mats and locker rooms.
- Apartment and HOA common areasLobbies, halls, stairwells, clubhouses, leasing offices and fitness rooms on set route days; unit make-readies on request.
- Post-construction cleanupRough, final and touch-up cleans for builders, contractors, tenant fit-outs and remodels, each bid by phase.
How we work
- A free walkthrough, then a written scope and quote within 2 business days
- A checklist for your space by frequency: each visit, weekly, monthly and quarterly
- Cleaning scheduled around your business: evenings, early mornings or weekends
- Owner quality walks after your first week, then monthly, each with a written report
- The Re-clean Promise: tell us within 24 hours and we fix it within 1 business day, at no charge
- Color-coded microfiber; products used to their labels, with safety data sheets on request
- On construction sites: vacuum first, then damp-wipe, with no dry sweeping of fine dust and no compressed-air blow-downs
- Coded keys signed out to the assigned crew; a lost key reported to you within 2 hours
Service area
Roanoke, Salem, Vinton, Roanoke County, Botetourt County & Smith Mountain Lake.
Every area we serve, with a ZIP code check.
Insurance and compliance
- General liability
- [Insurance: general-liability carrier; limits go on the COI only]
- Workers' compensation
- [Workers' compensation: carrier, or remove]
- Janitorial bond
- [Janitorial bond: surety name (amounts go in the vendor packet), or remove]
- Background checks
- [Background checks: vendor and scope, or remove]
- Business license
- [Business license: City of Roanoke BPOL number]
- Certificate of insurance
- Issued to your company on request, usually the same business day. Limits are shown on the certificate.
Procurement and billing
- Payment terms
- Net 15. Net terms on application.
- Invoicing
- By email or through your vendor portal, with your PO or work-order number
- Agreements
- Month-to-month service, with 30 days' notice to end it. [confirm agreement terms]
- eVA (Virginia)
- [eVA registration status]
- NAICS
- [NAICS codes, such as 561720 Janitorial Services]
From gentletouchcleaningva.com/for-business/capabilities/. Certificates of insurance and W-9s are emailed on request from hello@gentletouchcleaningva.com and never posted publicly.