Gentle Touch Cleaning
(540) 505-1295 Free walkthrough

Billing

Pay an invoice.

Pay online, by bank transfer or by check. Your invoice shows the amount, the due date and how to pay.

Coming soon [links.payInvoice in site.json] Coming soon [links.payCard in site.json]

Both open a secure checkout run by our payment processor. Card and bank details never reach our website or our inbox. Questions about a bill? Ask us here.

Ways to pay

Pick whichever suits your accounts payable.

Whichever way you pay, please include the invoice number so the payment is matched to the right invoice.

From your invoice email

Every invoice arrives by email with a secure payment link. It's the quickest way to pay, and the payment is matched to that invoice for you. Can't find the email? Ask us to resend it.

By card, without the email

"Pay by card" opens a secure checkout where you enter the amount from your invoice yourself. Please add the invoice number so we can match it.

Bank transfer (ACH)

Often simplest for larger invoices and accounts-payable teams. Our ACH details are on every invoice. Need a remit-to form or your vendor banking form filled in? Ask us, and we'll send it.

Check

Payable to Gentle Touch Cleaning, mailed to [Mailing address for invoices and checks (PO box is fine)]. Please write the invoice number on the memo line.

We'll never ask you to send card or bank account numbers by email or text, and there's no card field anywhere on this site. Our bank details won't change by email: if a message ever says they have, call us at (540) 505-1295 before you pay.

For your accounts-payable team

Invoices that fit how you already pay.

Your price and payment terms are in your written agreement before the first clean, and every invoice matches it. If your office has a process, tell us once and we'll follow it.

  • The right inboxTell us where invoices should go, such as a shared AP address, and who should get a copy.
  • PO numbers and vendor setupNeed a PO number on each invoice, a vendor form filled in or invoices uploaded to a portal? Tell us when you set up service, or any time after.
  • W-9 and certificate of insuranceOn request, usually the same business day. Request a W-9 or a certificate.
  • Longer termsRegular accounts can apply for longer payment terms.
  • Sales taxVirginia doesn't charge sales tax on cleaning services, so none is added for the cleaning itself. If we supply restroom or breakroom consumables, your proposal and invoice show how those are handled. [confirm with a CPA before launch, including sales tax on any supplies we provide]
  • Receipts and statementsAsk any time for a receipt, a statement of your account or a copy of an invoice.

Questions about an invoice?

Ask about an invoice or payment.

An amount you don't recognize, a missing invoice, a PO number to add or a payment you'd like confirmed. Send it here and we'll sort it out.

Please don't include card or bank account numbers. We'll never need them to answer a question.

We'll reply here.
If you'd rather talk it through. No marketing unless you opt in below.
It's near the top of the invoice email.

We reply within 2 business hours. Messages after hours get a reply by 9am the next business day.